Old phone available
Record the username and sign out only after the new login works.
08.08.26ACCOUNT ACCESS
MEGA888 Login and Account Recovery
If MEGA888 login fails, check the username spelling, password case and current app route before you try again. Do not open a second account just to regain access. Use the registered contact for recovery, describe the exact error and keep transaction references ready without sharing sensitive banking credentials.
CHECK FIRST
Support may need account details to identify you, but it should never need your banking password, card PIN, TAC or OTP.
01 / COMPARE
Match the error to the next check
Start with the least disruptive action.
| Problem | Check first | Next action |
|---|---|---|
| Password rejected | Case, spaces and keyboard language | Use the recovery route |
| App will not open | Current app version and device | Follow device setup help |
| Account appears different | Exact username and registered contact | Stop and contact support |
02 / ACTION
Recover access safely
Keep the original account in place while support checks it.
- 01
Copy the error text
Record what the app shows instead of repeatedly guessing.
- 02
Check the username
Match spelling, numbers and capitalisation with your record.
- 03
Confirm the app route
Use the current Android or iPhone installation.
- 04
Use registered recovery details
Contact the same service route linked to your account.
- 05
Set a new unique password
Do not reuse an email or banking password.
03 / CHECK
Changing to a new phone
Confirm your username and recovery contact before removing the old app. Install the matching version on the new phone and test the existing login first.
Old phone lost
Secure your email and phone number, then contact account support.
Balance mismatch
Stop deposits and provide the exact username and recent transaction reference.
04 / CHECK
When to contact support
Contact support after one careful check if the account is locked, the balance looks wrong or you no longer control the registered phone. Repeated login attempts can make recovery harder.
Prepare
Username, device, error message, approximate time and transaction reference.
Do not send
Passwords, full card details, online banking login, TAC or OTP.
Confirm
Ask what changed and test the account before making another payment.
FAQ / QUICK CHECK
Common questions
Use the current app, account and cashier details when they differ from an older message or screenshot.
Why can I not log in to MEGA888?
The usual causes are a typing error, outdated app route, changed password or locked account. Check once, then use recovery.
Can support see my password?
You should never send your password. A recovery process should allow you to set a new one.
Should I register again?
Recover the original account first. A duplicate account can affect your balance, offers and withdrawals.
What should I send with a login report?
Send your username, device, exact error and time. Do not send banking credentials or an OTP.